HappySignals raises €12M to transform IT decision-making with human-centric data and AI

Helsinki, Finland, 22 April 2024 – HappySignals, the Human-Centric IT Experience Management company, secures a €12M round led by Mandatum Asset Management and with participation from existing investors Nauta and Vendep Capital. The investment will fuel sales, marketing, and product development for global expansion in the growing IT Experience Management (ITXM) market.

Understanding employee experiences with IT, making data-driven decisions, and improving IT operations and outcomes in the right areas is more crucial than ever for large global enterprises.

HappySignals is helping organizations transform their IT and Services to become more human-centric by leveraging employee experience data and AI. This allows them to make informed decisions and focus on what truly matters. By prioritizing employee happiness and productivity, organizations save money and drive increased business value. Companies like PepsiCo, Fujitsu, and Reckitt transform their IT to a value creator by focusing on delivering services that enhance business operations and employee experiences.

Sami Kallio, the CEO and co-founder of HappySignals, highlights the investment’s significance:

“IT organization's primary role is enhancing efficiency and satisfaction across the entire organization through effective IT support and tools. Historically, IT has concentrated on technical and process metrics, which essentially measure how IT functions rather than the value it creates or could potentially create.”

”In IT language, we are talking about moving away from SLAs (service level agreements) and starting to focus on XLAs (experience level agreements). IT should continue to measure the traditional metrics, but the three pillars of IT—People, Process, and Tech—should always be considered in that order. This is where we help IT organizations gather and analyze employee experience data to make better decisions,” he continues.

The lead investor, Mandatum Asset Management’s Growth Equity team, is a Nordic growth equity investor who focuses on the scale-up phase of Nordic growth companies.

“We are thrilled to have led the funding round in HappySignals, which will enable a further acceleration of their international growth journey. With its human-centric approach, we believe that HappySignals has found a solution to a problem that has not been solved in the market before. Indeed, their blue-chip customers are a true testimony to the quality of their approach and solution. The investment in HappySignals is an excellent addition to our second vintage growth equity fund. We are excited to partner with the founders, management and other owners to accelerate the growth of the company’s already significant international operations”, says Rami Salonen, Investment Manager, Mandatum Asset Management.

HappySignals was founded in 2014 by three Finnish IT innovators, Sami Kallio, Pasi Nikkanen, and Sami Aarnio. They believe only the human-centric approach offers real end-user insights and the context required to understand what matters most for improvement prioritization. Taking a human-centric IT experience approach helps organizations to drive better decision-making because it highlights the improvement opportunities that matter most to end-users. HappySignals IT Experience Management platform and ITXM Framework transform IT in large enterprises, making both IT teams and their end-users happier every day. By prioritizing employee happiness and productivity, organizations save money and drive increased business value.